Changes to the support line greeting

When calling the LGfL Service Desk, supported by Atomwide, on 0208 255 55 55 (option 3) you will now be presented with a selection of options which will direct you to a specialist member of the Support Team.

This has been designed to reduce waiting time and provide more effective support more readily over the wide range of products and services that are now covered.

It will also allow for non-Nominated Contacts to call the Service Desk in order to seek advice on a variety of subjects without the need for a Nominated Contact’s involvement. Some cases, however, may still need to be referred to the school’s Nominated Contact where administrative changes are being requested.

The three options you will be presented with are:

Option 1 – For queries on any services supported by Atomwide that are part of your LGfL or TRUSTnet connection. Please be aware only Nominated Contacts will be able to use this option.

Option 2 – For The Atomwide SIMS Support Service. Please note this is not an LGfL or TRUSTnet included service.

Further information can be found here: http://atomwide.com/Summary_page/Services/sims_support.html

Option 3 – Covering value-added services that may have been purchased by your school from LGfL / Atomwide. This option can be used by both Nominated Contacts and Non-Nominated Contacts.

The services covered by option 3 are:

AutoText – http://text.atomwide.com/key_features.html

Digital Signage – https://signage.atomwide.com/home/why_digital_signage.html

Local On-site Technician Support – https://tech.atomwide.com/about_us.html

Managed WiFi – http://atomwide.com/Summary_page/Services/wireless.html

ParentComms | Pay+ – http://cashless.atomwide.com/key_benefits.html

School Security | CCTV – http://security.atomwide.com/help_secure_your_school.html

VoIP Telephony – https://voip.lgfl.org.uk/key_features.html

We hope you find the changes useful and welcome your feedback!

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

 

Many Thanks,

The Atomwide Support Team

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The New mySchool Issue Tracker

We are thrilled to announce the release of the mySchool Issue Tracker website. Schools that have purchased optional value-added services, separate to their LGfL/TRUSTnet subscription can now visit the Issue Tracker website to send their queries to a member of the Support Team.

Originally designed to help school staff communicate with their on-site technicians, the Issue Tracker has now been given added functionality to empower all staff members to raise cases on-line.

Previously, school staff needed to collaborate with a Nominated Contact if they wanted to obtain help from the Support Team. The release of mySchool Issue Tracker now reduces this need, making it possible for all staff members to raise queries through this dedicated site.

The site is found at https://tracker.atomwide.com. User access is controlled via the same LGfL USO (Unified Sign On) account that is used to access other LGfL/TRUSTnet services, such as StaffMail.

Currently the website offers the ability to get help on any of the following services:

 

AutoText

http://text.atomwide.com/key_features.html

 

Digital Signage

https://signage.atomwide.com/home/why_digital_signage.html

 

Local On-site Technician Support

https://tech.atomwide.com/about_us.html

 

Managed WiFi

http://atomwide.com/Summary_page/Services/wireless.html

 

ParentComms | Pay+

http://cashless.atomwide.com/key_benefits.html

 

School Security | CCTV

http://security.atomwide.com/help_secure_your_school.html

 

SIMS Support

http://atomwide.com/Summary_page/Services/sims_support.html

 

VoIP

https://voip.lgfl.org.uk/key_features.html

 

Users should be advised that cases raised through the mySchool Issue Tracker website may be referred to the schools Nominated Contact where administrative changes are being requested.

We hope that you will find this a useful addition to the services you currently benefit from.

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app

http://www.atomwide.com/mobile/staff_info.html

 

Many Thanks,

The Atomwide Support Team

01689 814777 | www.atomwide.com

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Advice for schools on managing staff and pupil transfers and leavers over the Summer

As we approach the end of the school year it is important to make sure that staff members or pupils who are either transitioning between schools or moving on from them are not disadvantaged over the Summer holiday period by unnecessarily losing access to USO-enabled services.

Staff members and pupils transitioning between establishments, for example, may lose access to email accounts or digital teaching and learning resources, and importantly, year 13 pupils who are leaving their secondary school may wish to keep their USO-linked mail addresses longer, having used them as a means to be contacted by UCAS for Higher Education application purposes.

To ensure the smoothest of transitions in any of the aforementioned scenarios, please draw your school’s Nominated Contacts’ attention to the support site where advice on how to best to proceed has been given.

LGfL Schools

Support.lgfl.net

TRUSTnet Schools

Support.trustnet.pro

 

Many thanks

The Atomwide Support Team

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New Training Courses for LGfL and TRUSTnet Schools

New training courses are now available for nominated contacts from both LGfL and TRUSTnet connected schools to attend. The courses cover a wide range of the services included in the LGfL bundle and are available for both technical and non-technical staff alike.

The training is hosted at Atomwide’s offices in Orpington, is free to attend, and also includes a complimentary lunch!

Please see below a list of the available dates for the Spring.

28th June 2016 – Training for Primary School Nominated Contacts (non-technical staff)

30th June 2016 – Training for Primary School Nominated Contacts (for technical staff)

5th July 2016 – Training for Secondary School Nominated Contacts

7th July 2016 – Web filtering using WebScreen 2.0 for Nominated Contacts

For further information on any of the courses or to reserve a place please visit the support site, relevant links below.

LGfL Schools

https://support.lgfl.org.uk/secure/training/bookcourse.aspx

TRUSTnet Schools

https://support.trustnet.pro/secure/training/bookcourse.aspx

Many thanks,

The Training Team at Atomwide

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Your Mail Archive is now live!

Providing users of the LGfL StaffMail system with a secure recovery solution for deleted or ‘lost’ emails…

We are delighted to announce the release of the LGfL TRUSTnet Mail Archive as recently showcased at the LGfL 2016 Schools Conference.

Staff that visit the site (https://mailarchive.lgfl.org.uk) will initially be able to recover emails dated back from the 1st January 2016 – Emails will be stored in the archive for 12 months before they are overwritten on a rolling 12 month cycle.  User access is controlled via the same LGfL Unified Sign On (USO) account that is used to access StaffMail itself.

Members of staff can use the Mail Archive to retrieve emails from personal accounts and shared mailboxes they are associated to, both where they have been the sender and/or the recipient. Further controls then allow the user to restore emails back to the original recipient’s mailbox.

Advanced settings are available to those with Mail Domain Administrator permissions that allow these users to retrieve messages for other users based at their school. To protect all users’ privacy, a standard staff member can view all message details, whereas a Mail Domain Administrator will only be able to view the message headers sufficiently to assist another user recover their own email.

For additional security One Time Password (OTP) tags are required if registered to the user’s USO account. If you would like further information or details on where you can purchase OTP tags for users at your school, please visit the Atomwide Shop Site (https://shop.atomwide.com/).

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

Best Wishes!

The Team at Atomwide

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Enhancements to Support Site Pages within the “Service Desk” Tab

During the school Easter holidays, we have rolled-out various enhancements to the “Raise an issue” and “View issues” pages within the “Service Desk” tab of the USO support site.

Service Desk | Raise an issue – Triage Questions

Depending on the topic selected, Nominated Contacts may now be presented with specific triage questions when raising a case. The purpose of these questions is to gather all pertinent information while the case is being raised.

Currently, you will only notice this change when selecting topic “Sophos”, “GridStore support (NOT sales)”, or “Internet access”.

Answering questions displayed on the triage screen is not compulsory – free-form text can still be entered instead of/as well during the final step. However, we would appreciate answers to the requested information so that the case can be handled more efficiently, and therefore resolved more quickly.

Service Desk | Raise an issue/ View issues – Affected Establishments

To better serve the increasing number of schools forming Multi-Academy Trusts (which often cross Local Authority boundaries) and similar growth in the number of support companies looking after schools spread across many boroughs, major changes to the structure of USO have been under development. These changes mean that lists of schools can now be organised according to different types of Group rather than only by geographic area/Local Authority.

As a result of the Easter changes:

1. Schools can now be picked from relevant groups during the “Raise an issue” process.
2. The “Affecting LA” drop-down list on the “View issues” page has been replaced by “Affecting group”.
3. Users who have to pick an LA when logging into the support site will now be able to create/manage cases for any of their schools in any of their LAs by selecting the default/top option in the pick list.

Schools who are part of a Multi-Academy Trust which is not listed on the support site are welcome to have an appropriate Group created – just raise a case containing the name of the MAT, the DfE codes of the member schools, and the URL of an official public website which confirms this information.

We hope that these changes are beneficial to you. As always, do not hesitate to contact the Service Desk if you experience any problems.

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

Many thanks,

The Atomwide Support Team

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myUSO School Calendar…

Easy access to shared calendars for all staff members…

As announced recently at the LGfL 2016 Conference the School Calendars feature is now live, and is already proving a popular addition to the ever-increasing range of services within myUSO. The School Calendar page allows users to see a ‘read only’ view of calendars available to them from within the myUSO portal (https://my.uso.im).

Key benefits for schools include the following:

• A convenient means to keep staff up-to-date with school dates and events
• The option to show the calendar via myUSO to all staff at the school or restrict it to only users who have full read-write access to the mailbox
• It’s exclusively for LGfL / TRUSTnet StaffMail users
• A ‘read only’ view preventing unauthorised editing
• The need to log into multiple shared mailboxes is reduced
• There’s no limit on the number of calendars available to view
• Calendars can be viewed at any time or place via myUSO
• It’s another feature produced for LGfL / TRUSTnet schools at no extra cost for them

Users that wish to view the School Calendar within the myUSO website should consult with their school’s Nominated Contact who will be able to enable the feature via the Support Site.

If you’d like to feedback on this or another feature of your LGfL / TRUSTnet connection supported by Atomwide, or if you have any questions, please don’t hesitate to let us know.

Best wishes,

The Atomwide Team

01689 814700 | info@atomwide.com | www.atomwide.com

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

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Good news for StaffMail users…

Both at LGfL and Atomwide we’re committed to ensuring that the products and services we’ve designed and built for use in schools continue to evolve; satisfying the ever increasing demand they need to fulfil. To that end, we’ve got some good news!

LGfL and TRUSTnet StaffMail users across the country have had their mailbox limit doubled and it hasn’t cost them a penny.

Due to increasing demand, every StaffMail user now has 20GB mailbox space as standard, an increase from 10GB. The upgrade has been enacted by LGfL and is included in LGfL schools’ existing contract.

The benefit? More space at no additional cost.                        

There’s plenty more in the pipeline concerning the email services we supply to schools so do keep your eye on this blog for updates, especially concerning our MailArchive feature, and TrustMail, the new email service for pupils that will monitor emails and report on evidence of bullying, self-harm, radicalisation and grooming.

We hope you find all the extra space handy. If you have any queries about StaffMail you can always check our FAQ page here, or the service desk is there to help, Monday to Friday from 8am – 6pm.

https://support.lgfl.org.uk/

https://support.trustnet.pro/

020 82 55 55 55 – Option 3

Happy Mailing!

The Team at LGfL / Atomwide

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New Training Course Dates for the Spring

New training courses are now available for nominated contacts from both LGfL and TRUSTnet connected schools to attend. The courses cover a wide range of the services included in the LGfL bundle and are available for both technical and non-technical staff alike.

The training is hosted at Atomwide’s offices in Orpington, is free to attend, and also includes a complimentary lunch!

Please see below a list of the available dates for the Spring.

21st April 2016 – Training for Primary School Nominated Contacts (non-technical staff)

26th April 2016 – Training for Primary School Nominated Contacts (for technical staff)

28th April 2016 – Training for Secondary School Nominated Contacts

05th May 2016 – Web filtering using WebScreen 2.0 for Nominated Contacts

For further information on any of the courses or to reserve a place please visit the support site, relevant links below.

LGfL Schools

https://support.lgfl.org.uk/secure/training/bookcourse.aspx

TRUSTnet Schools

https://support.trustnet.pro/secure/training/bookcourse.aspx

Best wishes,

The Training Team at Atomwide

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Makeover of the myUSO website

We are excited to announce the introduction of a fully re-designed and re-built myUSO website. All the functions and features you have come to rely on are still there, with a few enhancements and a more elegant, modern design that makes it well suited for use on mobile devices as well as desktop computers.  The main changes are in how the features are accessed and the structure of the site itself.

The site now has a more defined structure, with a clear Home page, for presenting relevant information at the point of login. New features for being able to control and customise your Home page will be introduced in the coming months. This redesign will enable a range of future development and allow the introduction of great new features which will make it an indispensable tool for both staff and pupils.

One of the biggest changes has been to the site management, with a dedicated Settings section that controls different areas of the school’s myUSO configuration. To alter any of the myUSO functions, please check the Settings sections for the relevant controls.

When visiting myUSO, everyone will be presented with a popup message offering to take you to the new site. If you choose to go to the new site, you will automatically be taken there each time you log in. If you choose not to use the new site fully just yet, you will have a few weeks to get used to it as the old site will continue to be operational until Easter, at which point it will be retired, leaving only the new-look site.

Please be aware that for the time being, pupils using any of the Easy Login methods will be taken to the old site. This will allow their teachers to know what to expect in the classroom environment and to become fully familiar with the new site themselves before introducing it to their pupils. However, by the start of March, pupils using the Easy Login option via the new site, will be able to access that site rather than be redirected to the old one.

The site will continue to evolve and develop in the coming months and we look forward to your feedback and suggestions.

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LGfL London Roadshows

The London Grid for Learning (LGfL) is presenting a series of road-shows offering an opportunity for colleagues in schools to come and ask any questions they may have concerning their LGfL 2 or TRUSTnet connections, and to learn more about LGfL’s educationally-rich broadband service and how this brings value for your school, including:

  • Learn more about how to use LGfL’s cross-curricula resources to support the delivery of the new National Curriculum
  • A valuable and unique array of curriculum content and digital collections supporting teaching, learning and attainment, included with your LGfL subscription
  • Systems, resources and guidance supporting schools with safeguarding
  • A unique range of secure and reliable communication and safeguarding services – flexible and tailored to schools’ needs.
  • The dedication of a not-for-profit trust to serving and supporting schools
  • Why a leased-line fibre connection to the LGfL regional private network is right for your school and the best value available, even if you only use the connection itself!
  • Learn how LGfL can help those schools considering Multi Academy Trust status set up their internal networks on each site easily and securely. This can be extremely useful for those SLT and Finance members who work across multiple sites on a regular basis and ICT staff who wish to manage each site’s network and services from a single location where relevant.

To book your place on any of the events please visit https://lgfl.wufoo.eu/forms/registration-a-lgfl-road-show/

 

27/11/2015 LGfL South West London Road-show Event – The Chaucer Centre, Merton

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

The Chaucer Centre

Canterbury Road

Morden, SM4 6PX

Parking on site – nearest station St Helier (Waterloo – 30 mins)

 

1/12/2015 LFfL North East London Road-show Event – Redbridge Central Library, Redbridge

Coffee and registration from 09:00 (no access before this time)

Start 9.30 and Finish 11.00am

Redbridge Central Library

Clements Road

Ilford, IG1 1EA

Parking at Clements Rd Car Park, IG1 1AG – nearest station Ilford (Liverpool St – 15 mins)

 

3/12/2015 LGfL North West London Road-show Event – Premier Inn South Mimms, Barnet

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Premier Inn South Mimms

Swanland Road

South Mimms, EN6 3NH

Parking on site – nearest station Potters Bar (not near, about a mile away)

 

8/12/2015 LGfL South East Road-show Event – Atomwide Offices, Orpington

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Atomwide Ltd Unit 2-3

Ravensquay Business Centre

Cray Avenue

Orpington, BR5 4BQ

Limited parking on site – nearest station St Mary Cray (5 – 10 minute walk)

 

10/12/2015 lgfl Central London Road-show Event – Bloomsbury Central Baptist Church, London

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Bloomsbury Central Baptist Church

Friendship Centre

London WC2H 8EP

Nearest tube – Tottenham Court Road Tube (5 – 10 minute walk)

 

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Secure Document Exchange – now in myUSO

The myUSO website continues to grow with new features being introduced. We are delighted to say that the ability to share files in a secure and traceable manner is now available in myUSO, having moved from its previous location in the USO Support Site. This feature, known as USO-FX2, is available to all staff users in schools subscribing to LGfL or TRUSTnet and will be found as a new page within the site.

USO-FX 2 offers staff members the ability to share sensitive data with others within the school or LA as well as relevant third parties both within and outside the USO system. Files are uploaded to a secure server and can be accessed by their intended recipients via a valid username and password, along with second factor authentication, where required. All actions come with a visible audit trail so that recipients get email alerts when files are available and the person sharing the file knows who has downloaded their file and when.

For users of the original USO-FX via the USO Support Site, this offers all the functions and features with several enhancements: a vast increase on file size limits, no file type restrictions, second factor authentication on a per-file level and more.

The original USO-FX will be retired in the coming months so anyone still using that will continue to be able to do so for the foreseeable future but is urged to begin the transition to the new version.

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New feature for myUSO site

We are delighted to announce the launch of a new Welcome page for the myUSO website. This initial landing page offers a friendly entry point into the site and presents links to both the Early Years login methods for younger pupils, as well as the standard login for everyone else.

myUSO front pgeThe Welcome page presents a default design but each school will also have the option to create a customised Welcome page to be used instead. In the customised version, schools can display their logo, an image and a range of messages to visitors. When in school, the custom Welcome page (if used) will replace the official default Home page through the recognition of each school’s IP addresses. Additionally, schools can also create a specific URL through which to access the Home page features such as the login links. The school-specific URL will allow users to access a school-configured Welcome page even when at home.

Additionally, schools wishing to integrate access to myUSO with the school’s website can embed the relevant code in their site. This will make the top bar, containing the login links, appear on the school’s site for easy access to myUSO, whether at school or at home. A script for this functionality is available from the Settings section.

The settings can be configured by Nominated Contacts who will need to log into the site, click on Edit Links and then select Settings. All relevant instructions for configuring the various options will be found in the configuration section for each setting.

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Your Attention Please… For The New LGfL VoIP PA Function!

In our ever continuing efforts to produce simple and cost-effective products designed specifically with school requirements in mind, we are delighted to announce the latest feature to complement the London Grid for Learning telephone VoIP service. Schools now have the option to add a PA integration feature to the system.

Authorised staff members will be able to call a dedicated phone number from their desk phone, which then connects through to the school PA system allowing for either live audio (spoken from the user’s own handset), or pre-recorded audio files such as spoken announcements or music, to be output.

Just plug in a small unobtrusive server than can be installed next to a PA system or other amplifier. The server outputs a mono analogue audio signal on a 3.5mm jack, so will typically integrate with any such school PA or audio system with an appropriate audio input.

The feature is easily managed via a dedicated webpage that affords schools the ability to configure and control their own settings, once plugged in you are ready to make or play announcements.

Full installation can be provided by Atomwide along with ongoing support.

The VoIP PA feature offers a smart, flexible and convenient alternative to how announcements are made at school, and is available for all LGfL VoIP schools as a highly competitive optional extra.

Further information and pricing on the VoIP PA Function please speak to one of our technical professionals by emailing info@atomwide.com or calling 01689 814700

Thank you for your time.

The Atomwide Team

voip.lgfl.net/public_address

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Enhanced functions in myDrive

Due to popular demand, we have added some new and improved functionality to the myDrive file sharing service.

Our latest development allows more control over documents and folders used within your establishments. While anyone is able to create a personal folder and share it with others, Nominated Contacts now have the ability to create a folder which is managed only by the Nominated Contacts. This allows documents to be stored and shared within a school without the need to consider the possibility of a staff member leaving and taking their documents with them. As the folder is controlled by Nominated Contacts, anyone in that role will have access to the folders and documents which will remain in place even if one or all the Nominated Contacts have left.

Additionally, third party support organisations can create yet another type of folder that allows them to share documents and resources with all the schools their company supports with just a few clicks. These folders will be made available to all the school staff to whom they are relevant and will managed by the staff members of the support organisation.

As ever, if you have any queries you can check out our help page on myDrive which is in the user guide found within the myUSO website.

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