Changes to the support line greeting

When calling the LGfL Service Desk, supported by Atomwide, on 0208 255 55 55 (option 3) you will now be presented with a selection of options which will direct you to a specialist member of the Support Team.

This has been designed to reduce waiting time and provide more effective support more readily over the wide range of products and services that are now covered.

It will also allow for non-Nominated Contacts to call the Service Desk in order to seek advice on a variety of subjects without the need for a Nominated Contact’s involvement. Some cases, however, may still need to be referred to the school’s Nominated Contact where administrative changes are being requested.

The three options you will be presented with are:

Option 1 – For queries on any services supported by Atomwide that are part of your LGfL or TRUSTnet connection. Please be aware only Nominated Contacts will be able to use this option.

Option 2 – For The Atomwide SIMS Support Service. Please note this is not an LGfL or TRUSTnet included service.

Further information can be found here: http://atomwide.com/Summary_page/Services/sims_support.html

Option 3 – Covering value-added services that may have been purchased by your school from LGfL / Atomwide. This option can be used by both Nominated Contacts and Non-Nominated Contacts.

The services covered by option 3 are:

AutoText – http://text.atomwide.com/key_features.html

Digital Signage – https://signage.atomwide.com/home/why_digital_signage.html

Local On-site Technician Support – https://tech.atomwide.com/about_us.html

Managed WiFi – http://atomwide.com/Summary_page/Services/wireless.html

ParentComms | Pay+ – http://cashless.atomwide.com/key_benefits.html

School Security | CCTV – http://security.atomwide.com/help_secure_your_school.html

VoIP Telephony – https://voip.lgfl.org.uk/key_features.html

We hope you find the changes useful and welcome your feedback!

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

 

Many Thanks,

The Atomwide Support Team

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