We are thrilled to announce the release of the mySchool Issue Tracker website. Schools that have purchased optional value-added services, separate to their LGfL/TRUSTnet subscription can now visit the Issue Tracker website to send their queries to a member of the Support Team.
Originally designed to help school staff communicate with their on-site technicians, the Issue Tracker has now been given added functionality to empower all staff members to raise cases on-line.
Previously, school staff needed to collaborate with a Nominated Contact if they wanted to obtain help from the Support Team. The release of mySchool Issue Tracker now reduces this need, making it possible for all staff members to raise queries through this dedicated site.
The site is found at https://tracker.atomwide.com. User access is controlled via the same LGfL USO (Unified Sign On) account that is used to access other LGfL/TRUSTnet services, such as StaffMail.
Currently the website offers the ability to get help on any of the following services:
Local On-site Technician Support
ParentComms | Pay+
School Security | CCTV
Users should be advised that cases raised through the mySchool Issue Tracker website may be referred to the schools Nominated Contact where administrative changes are being requested.
We hope that you will find this a useful addition to the services you currently benefit from.
To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app
The Atomwide Support Team
01689 814777 | www.atomwide.com