Making school-wide announcements in an emergency

An area sometimes overlooked when planning for a potential emergency at school is the making of school-wide announcements. Should the need arise for a school to communicate instructions with the entire school there needs to be a simple and effective solution in place.

Further to demand from some of our supported schools we have developed a couple of options for schools using the LGfL VoIP service to ensure that if a school needs to install or replace a communication system, we have something that will do the job.

1)      With an Atomwide supported VoIP telephony system, we’ve introduced a feature that allows a user to speak through the loudspeaker on each individual phone handset around the school to broadcast messages. An ideal choice for schools who are already using one of our VoIP systems, as it removes the need for any additional speakers. Importantly, announcements can be made from any phone, simply by dialling an extension and speaking into the handset meaning that in the event of an emergency, instructions can be laid out quickly and efficiently.

2)      Atomwide are now able to supply public announcement systems that link with selected VoIP telephony services. We’ll install a series of wall-mounted horn speakers throughout the building that you will be able to broadcast messages from using your VoIP handset, again by dialling an extension number. Though this solution does require the purchase of extra kit, the solution itself provides more widespread coverage and higher volume for both internal and external areas of the school.

To discuss either aforementioned provision or any of our school emergency or security solutions in more detail please don’t hesitate to get in touch.

www.atomwide.com | 01689 814700 | info@atomwide.com

Atomwide launches Audio Visual range

Due to an increased demand Atomwide are pleased to now provide a full range of Audio Visual equipment to our customers. As teaching and learning becomes more digital, having the right tech in the classroom and throughout the school is key when using resources that are often hosted online and encourage user interaction. Although something that we have provided for many years we have now officially partnered with a variety of leading AV hardware providers to fulfill the ever increasing demand for quality, affordable and supported AV products and services for our schools. With some older technologies such as interactive whiteboards and data projectors being replaced by more future-proof technology such as interactive flat panels it is very exciting to be working with schools on these refresh projects and seeing first-hand how other services we provide are being used to aid teaching and learning in the classroom.

 

Atomwide can now provide:

Interactive Flat Panel Displays
Digital Projectors
Sign-in Systems
Digital Signage
Projector Bulbs
Cabling and Accessories
Full Installation and Support
And more…

 

“From first contact with sales, to survey of our existing infrastructure and to the advice and support process to the implementation, the whole project was carried out smoothly, professionally and with great customer service. It was a joy to deal with all involved in this process, and the post installation support has been exemplar.” Network Manager, Westminster School

 

Installation, Support and Training

As with all Atomwide products our AV service is underpinned by our professional and accredited installation service and industry-leading support giving our customers peace of mind that we are there not only when hardware gets installed but also further down the line should there ever be any problems. We understand that the best tech can only be used to its full potential by those who understand how to use it which is why we also offer training and accessible resources to help ensure our customers are making the most of their investment and both teachers and pupils receive the best in teaching and learning outcomes.

 

For more information please visit our website at http://www.atomwide.com and if you have any AV needs don’t hesitate to get in touch with the Atomwide team on 01689 814700 or sales@atomwide.com

Proven School Web Filtering

Safer Internet Day – Tuesday 7th February 2017

The approach of Safer Internet Day 2017 offers a timely opportunity for us to extol the virtues of WebScreenTM2.0, our flagship internet filtering service deployed in thousands of schools across the UK. WebScreenTM2.0 was designed, developed, created and thereafter supported here at Atomwide specifically to address and fulfil the internet filtering requirements of UK schools. A mandate it fulfils to this day.

Today, WebScreenTM2.0 helps ensure that a growing number of over 2 million pupils nationwide are able to use the internet safely and appropriately as part of their learning.

As you would expect, WebScreenTM2.0 fulfils the requirements of last year’s Keeping Children Safe in Education (KCSIE) 2016 revised statutory guidance, and the related UK Safer Internet Centre (UKSIC) guidance on the topics of filtering in schools.

You like us, have probably heard many people ‘quoting’ a requirement and saying what must be done, or that certain actions are now ‘mandatory when sometimes this is not the case. These views could politely be referred to as sales misinterpretation, but often can result in schools spending much-needed, scarce cash.

Currently, our recommendation to schools is to look at the UK Safer Internet Centre’s website, where there is guidance on Prevent, and on the latest update to Keeping Children Safe in Education, plus several helpful documents for schools to use to interpret the recent guidance, particularly around filtering and monitoring, and how to judge what is appropriate for their requirements.

For more information concerning WebScreenTM2.0 please get in touch using the contact details below or click here.

Wishing everyone a very happy Safer Internet Day next week.

Kind regards,

The Team at Atomwide

BETT Awards 2017 – Service and Support

Considered by many as the most esteemed accolade in the industry, winners of BETT Awards are seen to have excelled in ICT provision and support for nurseries, schools, colleges and special schools alike with a clear focus on what works in the classroom.

After almost 30 years supporting schools, Atomwide are going to enter to win one, in the category of best Service and Support, and have made a video to support our entry which you can watch here – https://youtu.be/g-zPKZUiEFk

We hope you like it, and would like to take this opportunity to thank all of our schools for their ongoing support which has made entering for this award possible.

Many thanks

The Team at Atomwide

myDrive editor – New to myUSO!

Edit your documents directly in myUSO, using Microsoft Office Online

Those who are using myDrive to securely store and share their files are now able to create and edit Microsoft Office documents easily and conveniently online.

  • Save time by removing the need to download documents, amend them and re-upload
  • Amend documents and save them in real time keeping your work up-to-date
  • Create MS Word, Excel and PowerPoint documents straight from myUSO
  • Collaborate on shared documents in real time
  • Always work off the latest version of a shared document
  • All files are resiliently backed-up preventing the loss of work
  • Make your changes safely, from within the securely authenticated myUSO platform

What’s more, as myUSO is an included service for LGfL and TRUSTnet connected schools, the new myDrive editor feature comes at no extra charge.

If you haven’t been doing so already, the best way to enjoy the benefits of myUSO is to log in and get started – my.uso.im

Should you have any queries please see the User Guide by clicking on the ‘?’ in the top bar or call the Atomwide Help Desk on 020 82 55 55 55.

Remember to give us your feedback by clicking on the ‘provide feedback’ button on the top bar.

Many thanks,

The Team at Atomwide

A School-Focused CCTV Solution

Has your school grown in size and now your cameras don’t cover as much as they need to? Is it difficult to monitor and retrieve footage? Are the quotes you are receiving unrealistic for a school’s budget?

Atomwide have updated their CCTV offer, meaning you can help protect your school with a future-proofed, state-of-the-art CCTV system that won’t break the bank.

The system comes with a Network Video Recorder that supports up to 32 cameras, if this isn’t enough, more can be arranged. What’s more, LGfL VoIP or WiFi service subscribers may be able to use their existing switching allowing for a further cost saving.

There are a wide range of cameras from which to choose. Infra-red for night-time viewing is available, along with full pan, tilt and zoom options.

Once you have all your equipment your new CCTV system can be installed by Atomwide and is thereafter supported by our UK-based help desk. With remote status monitoring however, often we will have been able to fix the problem before you are aware of it.

All of this can be delivered incredibly cost effectively…

“We have had Atomwide’s CCTV since 2013 and cannot fault it. The first attraction was the cost which was considerably lower than alternatives. Functions such as saving a bit of footage or creating a photo are simple, and adding cameras to the system has been easily undertaken. Being able to see the pictures on a mobile phone can be very useful, and the very few technical problems we have encountered have all been fixed remotely and quickly. We are very happy to recommend Atomwide.” School Business Manager, Westminster. 

To join the community of schools benefiting from the Atomwide CCTV service please get in touch using our contact details below. Alternatively, for more information please see our website or download our brochure.

Many thanks

The Team at Atomwide

01689 814700 | info@atomwide.comsecurity.atomwide.com

Changes to the support line greeting

When calling the LGfL Service Desk, supported by Atomwide, on 0208 255 55 55 (option 3) you will now be presented with a selection of options which will direct you to a specialist member of the Support Team.

This has been designed to reduce waiting time and provide more effective support more readily over the wide range of products and services that are now covered.

It will also allow for non-Nominated Contacts to call the Service Desk in order to seek advice on a variety of subjects without the need for a Nominated Contact’s involvement. Some cases, however, may still need to be referred to the school’s Nominated Contact where administrative changes are being requested.

The three options you will be presented with are:

Option 1 – For queries on any services supported by Atomwide that are part of your LGfL or TRUSTnet connection. Please be aware only Nominated Contacts will be able to use this option.

Option 2 – For The Atomwide SIMS Support Service. Please note this is not an LGfL or TRUSTnet included service.

Further information can be found here: http://atomwide.com/Summary_page/Services/sims_support.html

Option 3 – Covering value-added services that may have been purchased by your school from LGfL / Atomwide. This option can be used by both Nominated Contacts and Non-Nominated Contacts.

The services covered by option 3 are:

AutoText – http://text.atomwide.com/key_features.html

Digital Signage – https://signage.atomwide.com/home/why_digital_signage.html

Local On-site Technician Support – https://tech.atomwide.com/about_us.html

Managed WiFi – http://atomwide.com/Summary_page/Services/wireless.html

ParentComms | Pay+ – http://cashless.atomwide.com/key_benefits.html

School Security | CCTV – http://security.atomwide.com/help_secure_your_school.html

VoIP Telephony – https://voip.lgfl.org.uk/key_features.html

We hope you find the changes useful and welcome your feedback!

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

 

Many Thanks,

The Atomwide Support Team

Advice for schools on managing staff and pupil transfers and leavers over the Summer

As we approach the end of the school year it is important to make sure that staff members or pupils who are either transitioning between schools or moving on from them are not disadvantaged over the Summer holiday period by unnecessarily losing access to USO-enabled services.

Staff members and pupils transitioning between establishments, for example, may lose access to email accounts or digital teaching and learning resources, and importantly, year 13 pupils who are leaving their secondary school may wish to keep their USO-linked mail addresses longer, having used them as a means to be contacted by UCAS for Higher Education application purposes.

To ensure the smoothest of transitions in any of the aforementioned scenarios, please draw your school’s Nominated Contacts’ attention to the support site where advice on how to best to proceed has been given.

LGfL Schools

Support.lgfl.net

TRUSTnet Schools

Support.trustnet.pro

 

Many thanks

The Atomwide Support Team

Enhancements to Support Site Pages within the “Service Desk” Tab

During the school Easter holidays, we have rolled-out various enhancements to the “Raise an issue” and “View issues” pages within the “Service Desk” tab of the USO support site.

Service Desk | Raise an issue – Triage Questions

Depending on the topic selected, Nominated Contacts may now be presented with specific triage questions when raising a case. The purpose of these questions is to gather all pertinent information while the case is being raised.

Currently, you will only notice this change when selecting topic “Sophos”, “GridStore support (NOT sales)”, or “Internet access”.

Answering questions displayed on the triage screen is not compulsory – free-form text can still be entered instead of/as well during the final step. However, we would appreciate answers to the requested information so that the case can be handled more efficiently, and therefore resolved more quickly.

Service Desk | Raise an issue/ View issues – Affected Establishments

To better serve the increasing number of schools forming Multi-Academy Trusts (which often cross Local Authority boundaries) and similar growth in the number of support companies looking after schools spread across many boroughs, major changes to the structure of USO have been under development. These changes mean that lists of schools can now be organised according to different types of Group rather than only by geographic area/Local Authority.

As a result of the Easter changes:

1. Schools can now be picked from relevant groups during the “Raise an issue” process.
2. The “Affecting LA” drop-down list on the “View issues” page has been replaced by “Affecting group”.
3. Users who have to pick an LA when logging into the support site will now be able to create/manage cases for any of their schools in any of their LAs by selecting the default/top option in the pick list.

Schools who are part of a Multi-Academy Trust which is not listed on the support site are welcome to have an appropriate Group created – just raise a case containing the name of the MAT, the DfE codes of the member schools, and the URL of an official public website which confirms this information.

We hope that these changes are beneficial to you. As always, do not hesitate to contact the Service Desk if you experience any problems.

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

Many thanks,

The Atomwide Support Team

myUSO School Calendar…

Easy access to shared calendars for all staff members…

As announced recently at the LGfL 2016 Conference the School Calendars feature is now live, and is already proving a popular addition to the ever-increasing range of services within myUSO. The School Calendar page allows users to see a ‘read only’ view of calendars available to them from within the myUSO portal (https://my.uso.im).

Key benefits for schools include the following:

• A convenient means to keep staff up-to-date with school dates and events
• The option to show the calendar via myUSO to all staff at the school or restrict it to only users who have full read-write access to the mailbox
• It’s exclusively for LGfL / TRUSTnet StaffMail users
• A ‘read only’ view preventing unauthorised editing
• The need to log into multiple shared mailboxes is reduced
• There’s no limit on the number of calendars available to view
• Calendars can be viewed at any time or place via myUSO
• It’s another feature produced for LGfL / TRUSTnet schools at no extra cost for them

Users that wish to view the School Calendar within the myUSO website should consult with their school’s Nominated Contact who will be able to enable the feature via the Support Site.

If you’d like to feedback on this or another feature of your LGfL / TRUSTnet connection supported by Atomwide, or if you have any questions, please don’t hesitate to let us know.

Best wishes,

The Atomwide Team

01689 814700 | info@atomwide.com | www.atomwide.com

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app.

http://www.atomwide.com/mobile/staff_info.html

Good news for StaffMail users…

Both at LGfL and Atomwide we’re committed to ensuring that the products and services we’ve designed and built for use in schools continue to evolve; satisfying the ever increasing demand they need to fulfil. To that end, we’ve got some good news!

LGfL and TRUSTnet StaffMail users across the country have had their mailbox limit doubled and it hasn’t cost them a penny.

Due to increasing demand, every StaffMail user now has 20GB mailbox space as standard, an increase from 10GB. The upgrade has been enacted by LGfL and is included in LGfL schools’ existing contract.

The benefit? More space at no additional cost.                        

There’s plenty more in the pipeline concerning the email services we supply to schools so do keep your eye on this blog for updates, especially concerning our MailArchive feature, and TrustMail, the new email service for pupils that will monitor emails and report on evidence of bullying, self-harm, radicalisation and grooming.

We hope you find all the extra space handy. If you have any queries about StaffMail you can always check our FAQ page here, or the service desk is there to help, Monday to Friday from 8am – 6pm.

https://support.lgfl.org.uk/

https://support.trustnet.pro/

020 82 55 55 55 – Option 3

Happy Mailing!

The Team at LGfL / Atomwide

Makeover of the myUSO website

We are excited to announce the introduction of a fully re-designed and re-built myUSO website. All the functions and features you have come to rely on are still there, with a few enhancements and a more elegant, modern design that makes it well suited for use on mobile devices as well as desktop computers.  The main changes are in how the features are accessed and the structure of the site itself.

The site now has a more defined structure, with a clear Home page, for presenting relevant information at the point of login. New features for being able to control and customise your Home page will be introduced in the coming months. This redesign will enable a range of future development and allow the introduction of great new features which will make it an indispensable tool for both staff and pupils.

One of the biggest changes has been to the site management, with a dedicated Settings section that controls different areas of the school’s myUSO configuration. To alter any of the myUSO functions, please check the Settings sections for the relevant controls.

When visiting myUSO, everyone will be presented with a popup message offering to take you to the new site. If you choose to go to the new site, you will automatically be taken there each time you log in. If you choose not to use the new site fully just yet, you will have a few weeks to get used to it as the old site will continue to be operational until Easter, at which point it will be retired, leaving only the new-look site.

Please be aware that for the time being, pupils using any of the Easy Login methods will be taken to the old site. This will allow their teachers to know what to expect in the classroom environment and to become fully familiar with the new site themselves before introducing it to their pupils. However, by the start of March, pupils using the Easy Login option via the new site, will be able to access that site rather than be redirected to the old one.

The site will continue to evolve and develop in the coming months and we look forward to your feedback and suggestions.

LGfL London Roadshows

The London Grid for Learning (LGfL) is presenting a series of road-shows offering an opportunity for colleagues in schools to come and ask any questions they may have concerning their LGfL 2 or TRUSTnet connections, and to learn more about LGfL’s educationally-rich broadband service and how this brings value for your school, including:

  • Learn more about how to use LGfL’s cross-curricula resources to support the delivery of the new National Curriculum
  • A valuable and unique array of curriculum content and digital collections supporting teaching, learning and attainment, included with your LGfL subscription
  • Systems, resources and guidance supporting schools with safeguarding
  • A unique range of secure and reliable communication and safeguarding services – flexible and tailored to schools’ needs.
  • The dedication of a not-for-profit trust to serving and supporting schools
  • Why a leased-line fibre connection to the LGfL regional private network is right for your school and the best value available, even if you only use the connection itself!
  • Learn how LGfL can help those schools considering Multi Academy Trust status set up their internal networks on each site easily and securely. This can be extremely useful for those SLT and Finance members who work across multiple sites on a regular basis and ICT staff who wish to manage each site’s network and services from a single location where relevant.

To book your place on any of the events please visit https://lgfl.wufoo.eu/forms/registration-a-lgfl-road-show/

 

27/11/2015 LGfL South West London Road-show Event – The Chaucer Centre, Merton

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

The Chaucer Centre

Canterbury Road

Morden, SM4 6PX

Parking on site – nearest station St Helier (Waterloo – 30 mins)

 

1/12/2015 LFfL North East London Road-show Event – Redbridge Central Library, Redbridge

Coffee and registration from 09:00 (no access before this time)

Start 9.30 and Finish 11.00am

Redbridge Central Library

Clements Road

Ilford, IG1 1EA

Parking at Clements Rd Car Park, IG1 1AG – nearest station Ilford (Liverpool St – 15 mins)

 

3/12/2015 LGfL North West London Road-show Event – Premier Inn South Mimms, Barnet

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Premier Inn South Mimms

Swanland Road

South Mimms, EN6 3NH

Parking on site – nearest station Potters Bar (not near, about a mile away)

 

8/12/2015 LGfL South East Road-show Event – Atomwide Offices, Orpington

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Atomwide Ltd Unit 2-3

Ravensquay Business Centre

Cray Avenue

Orpington, BR5 4BQ

Limited parking on site – nearest station St Mary Cray (5 – 10 minute walk)

 

10/12/2015 lgfl Central London Road-show Event – Bloomsbury Central Baptist Church, London

Coffee and registration from 08:45

Start 9.30 and Finish 11.00am

Bloomsbury Central Baptist Church

Friendship Centre

London WC2H 8EP

Nearest tube – Tottenham Court Road Tube (5 – 10 minute walk)

 

Secure Document Exchange – now in myUSO

The myUSO website continues to grow with new features being introduced. We are delighted to say that the ability to share files in a secure and traceable manner is now available in myUSO, having moved from its previous location in the USO Support Site. This feature, known as USO-FX2, is available to all staff users in schools subscribing to LGfL or TRUSTnet and will be found as a new page within the site.

USO-FX 2 offers staff members the ability to share sensitive data with others within the school or LA as well as relevant third parties both within and outside the USO system. Files are uploaded to a secure server and can be accessed by their intended recipients via a valid username and password, along with second factor authentication, where required. All actions come with a visible audit trail so that recipients get email alerts when files are available and the person sharing the file knows who has downloaded their file and when.

For users of the original USO-FX via the USO Support Site, this offers all the functions and features with several enhancements: a vast increase on file size limits, no file type restrictions, second factor authentication on a per-file level and more.

The original USO-FX will be retired in the coming months so anyone still using that will continue to be able to do so for the foreseeable future but is urged to begin the transition to the new version.

New feature for myUSO site

We are delighted to announce the launch of a new Welcome page for the myUSO website. This initial landing page offers a friendly entry point into the site and presents links to both the Early Years login methods for younger pupils, as well as the standard login for everyone else.

myUSO front pgeThe Welcome page presents a default design but each school will also have the option to create a customised Welcome page to be used instead. In the customised version, schools can display their logo, an image and a range of messages to visitors. When in school, the custom Welcome page (if used) will replace the official default Home page through the recognition of each school’s IP addresses. Additionally, schools can also create a specific URL through which to access the Home page features such as the login links. The school-specific URL will allow users to access a school-configured Welcome page even when at home.

Additionally, schools wishing to integrate access to myUSO with the school’s website can embed the relevant code in their site. This will make the top bar, containing the login links, appear on the school’s site for easy access to myUSO, whether at school or at home. A script for this functionality is available from the Settings section.

The settings can be configured by Nominated Contacts who will need to log into the site, click on Edit Links and then select Settings. All relevant instructions for configuring the various options will be found in the configuration section for each setting.