After more than 20 years I’ve finally succumbed to general pressure and we have started writing a User Guide for the support site !
The green shoots of the project can be seen on the support site. There are also link buttons in the support site itself that take you to specific pages on the guide.
In due course we will be adding pages based upon questions being raised by users on the help desk, support cases being raised and web hit counters on the support site but if anybody has any suggestions for areas they would like covered sooner rather than later please post them here.
As we progress you will see various links appear in the support that take you direct to the relevant pages.
Don’t forget this is like painting the Forth bridge and I suspect is a task that will never be completed !