The New mySchool Issue Tracker

We are thrilled to announce the release of the mySchool Issue Tracker website. Schools that have purchased optional value-added services, separate to their LGfL/TRUSTnet subscription can now visit the Issue Tracker website to send their queries to a member of the Support Team.

Originally designed to help school staff communicate with their on-site technicians, the Issue Tracker has now been given added functionality to empower all staff members to raise cases on-line.

Previously, school staff needed to collaborate with a Nominated Contact if they wanted to obtain help from the Support Team. The release of mySchool Issue Tracker now reduces this need, making it possible for all staff members to raise queries through this dedicated site.

The site is found at https://tracker.atomwide.com. User access is controlled via the same LGfL USO (Unified Sign On) account that is used to access other LGfL/TRUSTnet services, such as StaffMail.

Currently the website offers the ability to get help on any of the following services:

 

AutoText

http://text.atomwide.com/key_features.html

 

Digital Signage

https://signage.atomwide.com/home/why_digital_signage.html

 

Local On-site Technician Support

https://tech.atomwide.com/about_us.html

 

Managed WiFi

http://atomwide.com/Summary_page/Services/wireless.html

 

ParentComms | Pay+

http://cashless.atomwide.com/key_benefits.html

 

School Security | CCTV

http://security.atomwide.com/help_secure_your_school.html

 

SIMS Support

http://atomwide.com/Summary_page/Services/sims_support.html

 

VoIP

https://voip.lgfl.org.uk/key_features.html

 

Users should be advised that cases raised through the mySchool Issue Tracker website may be referred to the schools Nominated Contact where administrative changes are being requested.

We hope that you will find this a useful addition to the services you currently benefit from.

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app

http://www.atomwide.com/mobile/staff_info.html

 

Many Thanks,

The Atomwide Support Team

01689 814777 | www.atomwide.com

LGfL wireless networks deployed in Richmond libraries

A new LGfL wireless network has been rolled out to all public libraries within Richmond as of March 2014. The managed wireless solution uses LGfL’s WebScreen 2.0 filtering system and offers pupils and staff from local schools flexible internet access by providing web filtering designed for them by their own schools.

Configuration of filtering policies takes place within the schools and is automatically activated in the libraries through the per-user filtering feature. To benefit from the service, students and staff need to simply use their existing LGfL USO user credentials and log into the system. This filtering will automatically cover the mobile devices of everyone with a USO account connecting to the libraries’ wifi. The actual filtering policies covering each user will be set up and managed by the schools. Adult users without USO accounts will be able to obtain access on request from library staff.

This system makes filtering management simple for library staff and ensures that all users who can be identified by their schools can bypass local filtering settings and obtain the degree of access they would normally be accustomed to at their schools.

Full details on creating the correct configuration are available in the USO Support Site User Guide.

If you would like to know more about using the LGfL managed wireless system in your own establishments please email info@atomwide.com or call 01689 814700.