Interested Parties….

 

Up until now, when a case is raised in the Call Logging system the person raising the case receives e-mails whenever an update to the case takes place. That is fine for most situations but there are circumstances where more than one person needs to receive these e-mail alerts. An example would be in a school with several Nominated Contacts where all might wish to be appraised of case updates rather than each having to log in regularly to the support site just in case a change has been made.

 

From today, if you are interested in the progress of a case which you are permitted to view but which you did not raise then you can click on a new button in the case marked “Register Interest”. This will add you to the list of case update e-mail recipients and ensure that any subsequent additions to the case are e-mailed to you as well as the person who raised the case in the first place.

File Upload For Support Cases

 
As part of the continuing work on enhancing the support site, we are pleased to announce a significant new feature to the call logging system. Files may now be attached to cases that are raised on the system, both at the point of opening the case and as a case proceeds. If you wish to attach a file to a case that is in the process of being raised then it can be done using the browse facility on the page where the user is required to enter textual details of the case.
 
Once a case has been raised, a file may be uploaded using a similar feature within the case itself. Simply browse to the file that is required to be uploaded and elect to open the appropriate file. A list of supported filetypes is displayed on the page in question. 

Modification to support reporting

Information for Atomwide USO School Nominated Contact (NC), Power Users and Super Users.

As you may already be aware, during 2008 and 2009 there has been an increased focus, supported by government guidance, relating to information handling and information security, especially with regard to staff and pupil details in the context of schools.

In response to this guidance, Atomwide has been reviewing its own data security methodologies and practices, and discussing their implications with its contracting customer authorities.

With the increased amount of data now being transferred in support of USO-integrated services, and with an ever increasing range of services relying on that data for access and authentication purposes, those discussions resulted in Atomwide changing the process by which personal user data could be sent into the Atomwide Service Desk at the end of 2008.

Following that change, all personal user data was required to be submitted via automated secure upload, or via manual upload using the secure utility within the Support Site.

A similar change will take affect from 1st August 2009, that will result in authorised contacts needing to post support enquires via the ‘Raise an Issue’ option under the Service Desk tab in the Support Site.

In this way, we can ensure that all sensitive data, whether intentionally submitted to us, or unintentionally included in a support request, is sent to us in an encrypted and hence secure fashion, rather than via an email system that cannot be verified as secure in the same way.

As a consequence, any emailed enquiries posted after 31st July 2009 will receive an automated reply with details of how to log a case via the Support Site.

OpenCheck accepts free form text messages

OpenCheck will now allow for free text messages to be configured by each school in your LA.

The system still allows for the selection for a standard set of messages which now include a number that cover holidays and weekends.

In addition Head Teachers, Deputy Heads, Bursars and IT contacts can now set the status of schools.

Configure your schools settings in the support site at

Home : Resources : School OpenCheck

Yet another tweak to OpenCheck

We have added another slight tweak to the way OpenCheck works as a response to end user requests.

If you select a school from the pull down list in the map report page you will see that the selected school is highlighted by a flashing icon rather than a solid one.

Here is an example page for a London LA

Select a school from the drop down menu on the left to see the effect.

Swine Flu outbreak & OpenCheck

OpenCheck status options
OpenCheck status options

Since the World Health Organisation recently raised the Epidemic Alert to Level 5, signalling a belief that a pandemic is imminent, and urged countries to implement their pandemic plans we have made a small modification to the school OpenCheck service which is part of Atomwide’s USO service.

 

A wider range of options for the school status has been provided to the system allowing school ITmanagers to select the date at which the school will re-open from a pull down list.


Configuration of your schools status is made in the support site at

Home:Resources:School OpenCheck

This service is available to schools and LA that have purchased full versions of USO

The service can be accessed here

Multiple aliases for shared mailboxes

Here is a tip for those LGFLMail domain admins who wish to have more than one alias assigned to shared mailboxes……

If you want a shared mailbox to be addressable via more than one alias then start off by making a note of the target shared mailbox underlying name (this will be in the form mailboxXXXX@lgflmail.org where XXXX is a unique number). Armed with this information you should now select Administer Aliases from the Activity drop down menu.

At the bottom of the list of aliases created on your domain, enter the new alias name and then select the correct mailbox name from the drop down list (under Destination). Add further aliases to taste.

That is all there is to it.

Steve

TXT system

For a limited period of time we have enabled a txt service in USO, if you log in to the support site, go to the ‘My Account’ tab and then go to ‘Account details’ you can register your mobile phone in the contact section. You can also get your members of staff to do the same.

Then go to the ‘User Accounts’ tab and select ‘sms messaging’ and you can send txt messages to specific users or custom groups of users in your school or LA – the whole service right now is free of charge and we would welcome your feedback on it’s functionality.

 

USO database migration

As part of a programme of planned maintenance, the USO database will be migrated to new clustered hardware in the first week of the Easter holidays.

For resilience purposes copies of the database are held in several secure locations which will also require replication. Disruption will begin on Tuesday 7th April with all affected services suffering potential disruption on that day. It is anticipated that major outages will be limited to that day, but the 8th and 9th are also marked as contingencies, and there may also be minor outages on those days as various aspects of the configuration are tidied up. 

All services which are authenticated using USO may be affected 

Shibboleth-authenticated services may be affected; however this will only affect services/users which use the WAYF login screen.  Additionally, it is planned that one IdP (identity provider server) will remain available throughout the work in order to minimise impact.

 

School OpenCheck

OpenCheck LA view
OpenCheck service is now available allowing you to publish the status of your school to the Internet.

The service can be accessed here

Details of how to embed the data into your own web site can be found here

Configuration of your schools status is made in the support site at

Home:Resources:School OpenCheck

This service is available to schools and LA that have purchased full versions of USO