As part of the continuing work on enhancing the support site, we are pleased to announce a significant new feature to the call logging system. Files may now be attached to cases that are raised on the system, both at the point of opening the case and as a case proceeds. If you wish to attach a file to a case that is in the process of being raised then it can be done using the browse facility on the page where the user is required to enter textual details of the case.
Once a case has been raised, a file may be uploaded using a similar feature within the case itself. Simply browse to the file that is required to be uploaded and elect to open the appropriate file. A list of supported filetypes is displayed on the page in question.