Up until now, when a case is raised in the Call Logging system the person raising the case receives e-mails whenever an update to the case takes place. That is fine for most situations but there are circumstances where more than one person needs to receive these e-mail alerts. An example would be in a school with several Nominated Contacts where all might wish to be appraised of case updates rather than each having to log in regularly to the support site just in case a change has been made.
From today, if you are interested in the progress of a case which you are permitted to view but which you did not raise then you can click on a new button in the case marked “Register Interest”. This will add you to the list of case update e-mail recipients and ensure that any subsequent additions to the case are e-mailed to you as well as the person who raised the case in the first place.