Nominated Contact status for external ICT support providers

In response to the need for external contractors to provide ICT support to some schools in the capacity of a Nominated Contact, a new process to facilitate the provisioning of such USO accounts has been established. It is now possible for a Head teacher to sign off a form requesting that the manager of the external support company be given the ability to grant other employees of that company the status of Nominated Contact for that school.

To obtain the form required to initiate this process, an existing Nominated Contact in the school will need to log in to the USO support site and download the form found under Resources > Forms. The form signed by the Head and the manager of the ICT support company will then need to be scanned and attached to a support case raised by an existing Nominated Contact at the school.

Once the manager of the external support company obtains the Head’s permission and the forms are processed, they will be able to request that the company’s employees be granted Nominated Contact status by raising a support case via the USO Support Site. No further intervention from the Head teacher will be required.

A maximum of 15 Nominated Contacts per school may be created in this way. Each employee of the support company applying for Nominated Contact status will also be required to obtain an OTP tag and register it to their personal USO account. These tags may be purchased from Atomwide.

When employees of the support companies leave their current employment, it is expected that their USO account and Nominated Contact status be terminated by the company within 24 hours. When a Head teacher who signed the initial release form leaves their post at that school, the school must notify Atomwide of the change, either by providing the name of the new Head or explaining the circumstances if no new Head is in place. The usage of any account to access LGfL USO Support Services and/or to access school or user-related data, and the conduct of each individual account holder in their usage of those accounts, remains the sole responsibility of the contracting company’s manager that has accepted this administrative role.  This responsibility is discharged for the individual account once the account has been disabled.

In order to ensure that general user account data is maintained up-to-date, schools must adhere to the LGfL mandatory requirement of operating nightly exports from any supported MIS using LGfL USO-AutoUpdate.  This service is currently available for schools using Capita SIMS, Pearson e1, RM G2/S2, Wauton Samuel, and Serco CMIS platforms.

This process is intended to allow external support companies to employ different individuals to assist a given school, as circumstances require, while continuing to safeguard that school’s data and allow for accurate auditing of activity taking place within the USO support site.

External support companies that are new to working with USO are welcome to contact for further information.

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