The New mySchool Issue Tracker

We are thrilled to announce the release of the mySchool Issue Tracker website. Schools that have purchased optional value-added services, separate to their LGfL/TRUSTnet subscription can now visit the Issue Tracker website to send their queries to a member of the Support Team.

Originally designed to help school staff communicate with their on-site technicians, the Issue Tracker has now been given added functionality to empower all staff members to raise cases on-line.

Previously, school staff needed to collaborate with a Nominated Contact if they wanted to obtain help from the Support Team. The release of mySchool Issue Tracker now reduces this need, making it possible for all staff members to raise queries through this dedicated site.

The site is found at User access is controlled via the same LGfL USO (Unified Sign On) account that is used to access other LGfL/TRUSTnet services, such as StaffMail.

Currently the website offers the ability to get help on any of the following services:




Digital Signage


Local On-site Technician Support


Managed WiFi


ParentComms | Pay+


School Security | CCTV


SIMS Support




Users should be advised that cases raised through the mySchool Issue Tracker website may be referred to the schools Nominated Contact where administrative changes are being requested.

We hope that you will find this a useful addition to the services you currently benefit from.

To be kept up-to-date and informed of any future announcements of this nature, we recommend that you download the ParentComms:Mobile app


Many Thanks,

The Atomwide Support Team

01689 814777 |

Digital Signage solutions

The popularity of Atomwide’s Digital Signage system continues to grow with over 100 display screens now installed across London and South East schools and 15 screens across LA buildings such as CLCs, Children’s Centres, LA offices etc.

Unlike other Digital Signage packages, the Atomwide system is designed specifically for use in educational establishments and has saved a great deal of time and money for the schools already using it.

In addition to the service now being an LGfL branded solution, 8 LAs have also produced own-branded promotional service flyers recommending it to their schools. The solution is totally bespoke and packages tend to start around £1899 for a reception area setup that includes Digital Signage hardware, dedicated display screen and installation.

Examples of Atomwide School Digital Signage:

For more information please contact or visit the Digital Signage section of the Atomwide site