Accessing LondonMail under the WebScreen 2.0 filtering system

In an environment containing machines running Windows XP, users may have had difficulties accessing LondonMail when using certain browsers. This issue is related to the blog post below regarding access to secure sites using Windows XP.

In order to grant access to LGfL-supported Microsoft services such as LondonMail, the relevant WebScreen 2.0 filtering policies need to have the Microsoft IP ranges added to the Allowed URL and keyword lists in those policies.

It is important to note that if you have previously allowed the category “Host is an IP” in your policies to overcome problems with accessing LondonMail, then you may wish to consider blocking this category once more to ensure maximum control of access to sites which may be accessed via IP addresses rather than more conventional URLs.

For full details and a list of the required IP ranges please see the WebScreen 2.0 FAQs section found in the Support Site User Guide.

LondonMail accounts now available to staff (in LondonMail-enabled schools)

In schools where LondonMail is enabled, members of staff now have access to their own personal LondonMail accounts.

These accounts are designed and configured to make e-mail communications between staff and pupils possible in schools where any or all year groups have SafeMail restrictions placed on pupils’ accounts. If SafeMail rules state that incoming and outgoing emails to external addresses are blocked and internal mail is configured to be received at school level or above, staff members may now use their LondonMail accounts to send and receive e-mails from pupils in the same school under those circumstances.

Staff can log in to their LondonMail accounts by going to and clicking on the “log in to LondonMail” link in the top right corner.

LondonMail accounts exist for the specific purpose of enabling e-mail communications between staff and pupils where SafeMail restrictions are in force and cannot be used to communicate with external e-mail addresses.